Help Centre

FAQ and video resources for every part of the Reeka workflow.

Browse answers pulled directly from the latest Reeka FAQ document, then move into quick resource cards for onboarding, listings, OTA connections, payments, and reporting.

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10support topics

12starter video cards

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Frequently asked questions

Every section below keeps the question visible at the top and expands the answer under it when the plus icon is selected.

Topic 1

Before Sign-up

Exploring Reeka and understanding the platform before onboarding.

How does the onboarding process work?Question 1

Onboarding with Reeka can be done in person or online, depending on availability. During the onboarding, users receive login details and are guided through the platform to learn how to set up properties, manage bookings, and use Reeka features effectively.

How do I create an account on Reeka?Question 2

Can I manage multiple properties on one account?Question 3

What external platforms does Reeka integrate with?Question 4

Is my data and property information secure?Question 5

Can Reeka help me get bookings?Question 6

Is Reeka suitable for both shortlets and long-term rentals?Question 7

Topic 2

Listing Setup and Updates

Adding properties, editing amenities, updating photos, and removing listings.

How do I set up a property on the Reeka app?Question 1

How do I add or edit amenities on a property?Question 2

How do I update the property photos?Question 3

Can I deactivate a property temporarily?Question 4

How do I remove properties in my Reeka account?Question 5

Topic 3

OTA Connections

Connecting listings to Airbnb, Booking.com, and Expedia.

How do I connect to Airbnb, Booking.com, and Expedia?Question 1

Topic 4

Team Access

Sharing property management access with staff and collaborators.

Can I give team members access to manage the properties?Question 1

How do I add a staff member to my Reeka account?Question 2

Topic 5

Bookings and Payments

Availability controls, public booking links, payouts, direct bookings, and caution fees.

Can I control availability and block dates manually?Question 1

Does Reeka support guests making bookings directly online?Question 2

How do I create a public booking link?Question 3

How can I generate an invoice on Reeka?Question 4

If a past booking was not added to Reeka, how can I include it in my account?Question 5

How long does it take for payouts to reach my account?Question 6

Can I use Reeka with my own website for direct bookings?Question 7

How does Reeka handle caution fees?Question 8

How do I retain the caution fee if a guest causes damage?Question 9

Topic 6

Editing booking information

Adding booking policies, advance booking limits, cut-off periods, and guest agreement.

How do I add a booking policy on the Reeka app?Question 1

Can I set different booking policies for different properties?Question 2

Can I control how far in advance guests can book?Question 3

Can I prevent last-minute bookings?Question 4

Do I have to use all the booking policy options?Question 5

Can guests see and agree to my booking policies?Question 6

Topic 7

Pricing and Calendar Sync

Editing rate cards and understanding how Reeka syncs calendars across channels.

How do I edit rates on Reeka?Question 1

Do I have to use the preset rates on Reeka when logging a booking?Question 2

Can I add additional fees and taxes on Reeka?Question 3

How do I edit rates across a long period when connected to an OTA?Question 4

When I get a booking on Airbnb, Booking.com, or Expedia, will it show up in my Reeka calendar?Question 5

If I have a booking on Reeka, will it block on my Airbnb, Booking.com, or Expedia calendars?Question 6

Topic 8

Reports

Generating reports, understanding report types, and exporting data.

How do I generate a report on Reeka?Question 1

What kind of reports can I generate on Reeka?Question 2

What is the difference between a Booking Report and an Occupancy Report?Question 3

Can I export reports for accounting purposes?Question 4

Topic 9

Scaling your business

Guest records, search and export, and managing a Reeka-powered website.

Where can I access my guest information?Question 1

Can I find guests from previous reservations?Question 2

Can I search for a specific guest?Question 3

Can I export my guest information?Question 4

How do I know if a guest has been validated?Question 5

Can I see if there are previous issues associated with a guest?Question 6

What is the Website tab for?Question 7

Can I edit my website directly from Reeka?Question 8

I don’t have a website with Reeka. Can I get one?Question 9

How do I get started with a Reeka website?Question 10

Topic 10

Support and Growth

Training, networking, consulting, and website support from Reeka.

What support is available for property managers?Question 1

I want help building a website. Can you help with this?Question 2

Video resources

Mini video cards for quick learning paths.

The boxes below follow the compact 56 by 56 visual treatment you asked for, with the titles sitting directly under each video tile. Each card opens the Loom walkthrough in a new tab.

How to add and edit rates on Reeka

Update pricing and manage rate cards for a property.

How to add additional fees and taxes on Reeka

Add VAT, cleaning fees, and other extra property charges.

How to set seasonal pricing on Reeka

Apply seasonal pricing updates for specific periods and demand windows.

How to generate booking link on Reeka

Create a public booking link for a property or portfolio.

How to update property photos on Reeka

Upload, replace, or remove listing images from the dashboard.

How to add and edit amenities on Reeka

Change property facilities and keep listing details current.

How to generate reports

Run exports for bookings, occupancy, and performance data.

How to delete a property on Reeka

Remove a property listing permanently from your account.

How to add a new property on Reeka

Create a fresh property listing and fill in the required details.

How to add a staff member to your Reeka account

Invite staff, assign roles, and send account setup access.

How to generate an invoice on Reeka

Create invoices through reservations, portfolio links, or rate cards.

How to edit rates across a long period when connected to an OTA

Update OTA-linked rates over a wide date range using the integrations calendar.

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